At Goutam Madhu, every order is handled with care and sincerity — just as we craft our creations. We aim to ensure that your purchase reaches you safely, on time, and wrapped in the same warmth with which it was made.

1. Shipping Coverage

We currently deliver only within India, through trusted partners such as India Post, Blue Dart, and DTDC — ensuring your order travels securely to your doorstep.

2. Processing Time

Each order is prepared and dispatched within 1–3 business days (excluding Sundays and public holidays). Once shipped, you will receive a tracking link so you can follow its journey to you.

3. Delivery Time

Our standard delivery window is 3–7 business days across India. Deliveries to remote locations may take a little longer, but we assure you — it’s worth the wait.

4. Shipping Charges

We believe joy shouldn’t come with extra cost. Hence, we offer Free Shipping on all orders within India.

5. Order Tracking

After dispatch, a tracking number will be shared via email or SMS. You can track your parcel directly on the courier’s website until it reaches you.

6. Payment Mode

At present, we accept Prepaid Orders only. Cash on Delivery (COD) is not available.

7. Damaged, Lost, or Delayed Packages

If your parcel arrives damaged, lost, or undelivered, please contact us within 48 hours of the expected delivery date. We’ll look into it promptly and arrange a replacement or refund, depending on the situation.

8. Address Accuracy

Kindly ensure that your shipping address and contact details are correct at checkout. We cannot be held responsible for delays due to incomplete or inaccurate address information.

9. Contact Us

For any questions, concerns, or assistance regarding your order, please reach out:
Email- goutammadhu@gmail.com
Mobile- +91-7890009931