At Goutam Madhu, we value your trust deeply. Each order is prepared with care, and we wish every product to bring joy and satisfaction. However, if something doesn’t go as planned, we’re here to make it right.

1. Returns

We accept returns only in case of damaged, defective, or incorrect items received.
If you receive such an item, please notify us within 48 hours of delivery by sharing clear photos and order details at our official contact email.

Once your request is verified, we’ll arrange for a replacement or issue a refund, depending on availability and your preference.

Please note: We currently do not accept returns for reasons such as personal dislike, minor differences in color, or change of mind — as each product is carefully quality-checked before dispatch.

1. Refunds

After your return is received and inspected, you’ll be notified of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 7–10 business days.

1. Non-returnable Items

Certain categories may not be eligible for return or exchange (for example, digital products, personalized items, or perishable goods). Such exclusions will be clearly mentioned in the product description when applicable.

1. Damaged or Lost Packages

If your parcel arrives damaged or goes missing in transit, please inform us within 48 hours of the expected delivery date. We’ll coordinate with our courier partner to resolve the issue promptly — by sending a replacement or issuing a refund.

1. Cancellation Policy

Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped yet. Once dispatched, the order cannot be cancelled.

1. Contact Us

For any return, refund, or order-related concerns, please reach out to us at:
Email- goutammadhu@gmail.com
Mobile- +91-7890009931